Smart Rentals Property Management Make the Switch
Key facts

Smart Rentals at a glance.

The plain facts about who we are, where we manage property and what we do.

Who we are

  • Smart Rentals Property Management is a specialist residential property management business in Queensland, Australia.
  • We manage rental property and nothing else. We do not sell real estate and have no sales team.
  • Established in July 2015 by Steven McDonald.
  • Led by Steven McDonald, Principal and Licensee, and Leann McDonald, Chief Operating Officer.
  • A team of 17 people. Meet our team.
  • Referrals are our biggest source of new business. Many of the properties we manage come to us from owners, businesses and agents who know our work.

Smart Rentals Property Management is the trading name of Stanrule Pty Ltd, ABN 61 605 215 834. Queensland Real Estate Agent licence 3922623. Principal and Licensee: Steven McDonald. Member of the Real Estate Institute of Queensland (REIQ).

Where we manage property

Suburb pages: Annandale, Burdell, Bushland Beach, Idalia, Kirwan, Mount Louisa, North Ward, Aura and Baringa, Caloundra, Caloundra West, Maroochydore, Mooloolaba, Mountain Creek.

Offices and contact

  • Townsville: Ground Floor, 86 Ogden Street, Townsville City QLD 4810. Phone 07 4771 4773.
  • Sunshine Coast: 2 Innovation Parkway, Birtinya QLD 4575. Phone 07 5438 8940.
  • Office hours: Monday to Friday, 8:30am to 5pm, in both offices.
  • Email: getsmart@smartrentalspm.com.au
  • Website: https://www.smartrentalspm.com.au

What we do

  • Leasing and tenant placement
  • Comprehensive tenant induction
  • Regular property inspections
  • Proactive maintenance management
  • Rent collection and disbursement
  • Owner portal and reporting
  • Owners and tenants use the PropertyMe portal for statements, inspection reports and documents. Tenants report maintenance any time through Tapi, our online maintenance assistant.
  • Free rental appraisals for owners. Request an appraisal.

More detail: what we do for owners and how to switch your property to us.

Our standards: The Four C's

  • Care. We treat your property as if it were our own.
  • Communication. You'll never be left wondering.
  • Consistency. The same exceptional standard. Every time.
  • Confidence. Relax. Your property is in expert hands.

Our guarantees

  • Not happy? You don't pay. If our service ever falls short of your expectations, we waive our management fees for the following month.
  • Switching is one sign-off away. You don't need to wait for your lease to expire or speak to your current agent. One sign-off from you and we handle everything, with zero disruption to your tenant.
  • Refer and be rewarded. Refer a fellow property owner and we take a month's management fees off your next statement.

The full terms are on our guarantee page.

Ratings and awards

  • RateMyAgent: 4.9/5, 150 verified reviews.
  • RateMyAgent City Top 5: 2021, 2025 and 2026.
  • Google: 4.5/5, 317 reviews across both offices.

Figures as at 1 October 2026. See our RateMyAgent profile.

For tenants