Switching to Smart Rentals is easier than you think.
You don't need to wait for your lease to expire. You don't need to speak to your current agent. One simple sign-off and we can handle everything else.
If you're reading this page, something probably isn't working.
Maybe your calls aren't being returned. Maybe you found out about a maintenance issue after it became expensive. Maybe your property sat vacant longer than it should have. Maybe you just have a nagging feeling that your investment isn't getting the attention it deserves.
Whatever the reason, the fact that you're here tells us you're ready for something better.
Switching property managers feels more complicated than it is. Many owners who've been thinking about making the move tell us they wish they'd done it sooner. The process is simple, the disruption is minimal and the difference in service is immediate.
Here's exactly what switching to Smart Rentals looks like.
Four simple steps. We handle most of them.
Get in touch
Call us, email us or fill in our contact form. We'll have a no-obligation conversation about your property, your current situation and what you're looking for. No pressure, no sales pitch.
We provide a free rental appraisal
Before you commit to anything, we'll give you a clear, honest picture of what your property should be achieving in the current market. You may find out you've been undercharging, or that your current manager hasn't reviewed your rent in longer than they should have.
Sign off on our appointment and transfer notice
From there, we take care of everything, contacting your current manager, arranging the transfer of keys and documentation and ensuring the process is handled professionally from start to finish.
You don't need to speak to your current agent. We'll handle that for you.
We take it from here
From the moment the transfer is complete, your property is under Smart Rentals management. We'll introduce ourselves to your tenant, conduct an initial property review and get everything set up in our systems, so you can get on with your life knowing your investment is in the right hands.
Can I switch if my tenant is still on a lease?
Absolutely, and this is one of the most common questions we get. You don't need to wait for a lease to expire to transfer your management. The tenancy agreement stays in place and the transition is completely seamless for your tenant. In most cases they won't even notice the change, except that things tend to run more smoothly.
How long does the switch take?
Queensland legislation requires 30 days notice to your current agent, however we always request an early release and in many cases a faster handover can be arranged. We'll keep you informed throughout the process so you always know where things are at.
From the moment we take over, here's what changes.
You'll have a dedicated property manager who knows your property and responds to your calls. You'll receive a detailed inspection report within the first weeks of management. Your tenant will be contacted promptly and professionally. You'll have 24/7 access to your owner portal from day one.
And you'll start to experience what it feels like when your investment property is managed by people who actually specialise in it.
Many owners tell us the same thing after switching: "I wish I'd done this sooner."
We're ready when you are.
Still not sure? Here are the answers to the questions we hear most.
"I'm worried about disrupting my tenant."
We understand, and we take this seriously. Our transfer process is designed to be completely seamless for tenants. We introduce ourselves professionally, maintain continuity of service and ensure there's no disruption to their tenancy. In our experience, a well-managed transition actually improves the tenant relationship.
"I'm locked into a contract with my current agency."
Management agreements vary, but in most cases there are provisions that allow you to exit if service standards haven't been met. We're happy to review your current agreement with you and advise on your options. There's no cost and no obligation.
"What if Smart Rentals isn't right for us either?"
That's exactly why we offer our satisfaction guarantee. If at any point our service doesn't meet your expectations, we'll waive a month's management fees, no questions asked. We're not asking you to take a leap of faith. We're asking you to give us the opportunity to earn your trust. The risk is ours, not yours.
One conversation. One signature. A whole lot better.
Tell us about your property and we'll take it from there.
Call us: 07 4771 4773 (Townsville) or 07 5438 8940 (Sunshine Coast)
Email us: getsmart@smartrentalspm.com.au
Care. Communication. Consistency. Confidence.
Your next chapter starts here.