Report maintenance.
For general repairs, log a request in writing so it is tracked from start to finish. For a genuine emergency after hours, use the trades below.
Log a maintenance request
Report maintenance through Tapi, our maintenance assistant, right here, or scan the QR code at your property.
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So we can arrange the best fix in the quickest time, please include a detailed description of the issue, the make and model where relevant, and a photo if you can.
Please also tell us how access can be arranged so our trades can schedule your job. The quickest way to have repairs done is to let us use the agency's keys to give the contractor access. If you make a time to meet a contractor at the property and don't show up, you may be invoiced for the call-out fee.
All general repairs and maintenance requests must be made in writing, so every request is logged, tracked and followed up. Before logging, please check our troubleshooting guide.
Emergencies
We're generally available on call and will attend to emergencies immediately. Under Queensland legislation, where emergency repairs are needed after hours, tenants are also authorised to contact trade contractors directly.
Please check the list first. If a call-out turns out not to be an emergency, you may be liable for the cost. The Residential Tenancies Authority defines these as emergency repairs:
- A serious water service leak or burst water service
- A broken or blocked toilet
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm, fire or impact damage
- A failure or breakdown of the gas, electricity or water supply
- A failure or breakdown of an essential service or appliance for hot water, cooking or heating
- A fault or damage that makes the property unsafe or insecure
- A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
- A serious fault in a staircase, lift or other common area that unduly inconveniences a tenant in getting to or using the property
Everything else is general maintenance. See the RTA's guide to repairs.
After-hours emergency trades
Sunshine Coast
| For | Call |
|---|---|
| Plumbing, water leaks, hot water, flooding or gas | Uniplumb 0402 771 707 |
| Electrical | Apex Air & Electrical 0411 067 724 |
| Other emergency building issues | Fast Track Pty Ltd 0434 983 943 |
Townsville
| For | Call |
|---|---|
| Plumbing, water leaks, hot water, flooding or gas | No Bull 0458 072 591 |
| Electrical | Townsville Electrical and Appliances 0438 666 632 |
| Electrical | Integral Electrical 0492 505 252 |
| Other emergency building issues | No Bull 0458 072 591 |
| Locks | Lock it Up 07 4728 3348 |
Locked out?
If you lock yourself out after hours, your best and quickest option is a 24-hour locksmith.
Moving out? Recommended bond cleaners
Not all bond cleaners are the same. Think twice if you're quoted a much lower price: if the job isn't done properly you may need to go back yourself or pay another cleaner. Always ask for references or reviews and check the cleaner guarantees their work. These are cleaners our tenants have had consistently good experiences with.
Sunshine Coast
| Toni Williamson | 0449 622 852 |
| Spic n Span | 0417 683 173 |
Townsville
| The Perfect Solution Property Services | 0408 079 467 |
| Glittering Cleaning Services | 0400 999 352 |