We guarantee our service.
No fine print. No conditions. Just a no-questions-asked promise that if we fall short, you don't pay.
The Smart Rentals Satisfaction Guarantee.
Property management is a service business. And like any service business, the proof is in the delivery, not the promise.
We've spent more than a decade building systems, training our team and refining our processes to deliver an exceptional level of service to every owner we work with. We're proud of what we've built, and we back it with something most agencies would never offer.
If at any point during your time with Smart Rentals our service falls short of your expectations, for any reason, simply let us know. We will waive our management fees for the following month, no questions asked.
No awkward conversations. No justification required. No fine print to navigate.
Just our acknowledgement that we didn't meet the standard we set for ourselves, and our commitment to earning back your confidence.
Why do we offer this?
Because we hold ourselves to a high standard and we want to be held accountable to it. If something isn't right, we want to know about it. Client feedback is one of the most important ways we improve, and the satisfaction guarantee ensures that if we ever fall short, we make it right. That's not just good service. It's how we get better.
"If for any reason you are not satisfied with our service, simply let us know and we will waive our management fees for the following month. No questions asked."Steven McDonald, Principal and Licensee
Love Smart Rentals? Tell someone. We'll say thank you.
Our best new clients come from the owners and tenants who already know us. And when someone you refer joins the Smart Rentals family, we think that deserves a genuine thank you.
Refer a fellow property owner and we'll take a month's management fees off your next statement. Our way of saying thank you for the trust.
Ready to experience service you'll actually want to refer?
Call us: 07 4771 4773 (Townsville) or 07 5438 8940 (Sunshine Coast)
Email us: getsmart@smartrentalspm.com.au
Care. Communication. Consistency. Confidence.