Smart Rentals Property Management Make the Switch
For tenants

Looking for a great place to call home? You're in the right place.

At Smart Rentals, we believe tenants deserve the same level of respect, care and communication as the owners we work for. Finding a great property is just the beginning, we're here to make your entire rental experience a good one.

Available now

Properties for rent.

See all 39 properties

This is what renting with Smart Rentals looks like.

We know that renting a property is more than a financial transaction. It's your home. And the way your property manager treats you makes a real difference to how that home feels.

At Smart Rentals, tenants aren't a necessary part of the equation, they're an essential one. The relationship between a good tenant and a good property manager should be built on mutual respect, clear communication and genuine care. That's what we aim for with every tenancy we manage.

A property that's ready for you

Every Smart Rentals property is inspected and prepared before you move in. We complete a thorough ingoing inspection and document the condition of the property in detail, so you're protected from day one. If there is an issue just let us know and we will do our best to fix it.

Maintenance handled properly

Submit a maintenance request any time through our online maintenance portal, accessible via our website or by scanning the QR code at your property. Our system acknowledges your request, helps us gather all the information we need to action it quickly and keeps you updated throughout the process.

Communication that's clear and respectful

We'll always be upfront with you about what we need, what's happening at your property and what you can expect from us. No surprises. No runaround. Just straightforward, respectful communication.

A team that wants your tenancy to work

We're not looking for short-term tenants. We're looking for long-term relationships with tenants who treat their rental property as their home and who we can look after well for years to come.

A Smart Rentals property manager meeting a tenant at the front of a homeKeys to a new home

Rent with Smart Rentals and you'll be treated with respect, as a person, not just a number.

Finding your next home, made simple.

Browse available properties

Everything we have available is listed right here on our website. Each listing shows the photos, the rent and the date it's available, and you can sort by price, suburb or available date.

View Available Properties

Book an inspection

Found something you like? Book an inspection time online 24 hours a day through our online booking system. You'll receive automatic confirmation and updates so you always know what's happening. We attend every inspection personally so you'll have the opportunity to ask questions and meet a member of our team before you apply.

Submit your application

Applications are submitted online, simple, fast and accessible from any device. We'll need some standard information including identification, rental history, employment details and references. We process applications as quickly as possible, in many cases same day. You'll hear from us promptly either way.

Getting approved

Once your application is approved, we'll contact you to confirm and arrange the next steps. We'll issue you with a digital lease for review and sign off, and are happy to answer any questions you have before you sign.

Moving in

Before handover day, we complete a thorough ingoing inspection documenting the condition of every area of the property with photos and written notes. On handover day, we invite you into our office to meet your property manager, complete your induction and collect your keys. The inspection report is provided to you at handover and you have 7 days to review it and raise any concerns. It's designed to protect both you and the owner from day one.

We want your move-in to be smooth, clear and stress-free.

A great tenancy starts with a great relationship.

Moving into a new rental property is exciting. We want to keep it that way.

From the moment you move in, Smart Rentals is here to support you. You'll receive a comprehensive tenant induction, a clear overview of everything you need to know about your property, your tenancy agreement and how to get in touch with us when you need to.

We'll tell you exactly what we expect from you as a tenant and exactly what you can expect from us in return. That clarity prevents misunderstandings before they start and sets the tone for a tenancy that works well for everyone.

During your tenancy, we'll:

  • Check in with you regularly and conduct routine inspections to make sure everything at the property is as it should be. Our inspections aren't designed to catch you out, they're a health check for the property that benefits everyone. We'll give you plenty of notice, be respectful of your time and home, and share the outcome with you clearly.
  • Respond to your maintenance requests promptly and keep you updated throughout. We know how frustrating it is to submit a request and hear nothing, that's not how we operate.
  • Communicate openly and honestly with you at all times. If there's something you need to know about your property, we'll tell you. If there's something we need from you, we'll ask clearly and respectfully.

We want you to love where you live. And we want you to stay.

Maintenance sorted quickly, properly and with no runaround.

We know that a maintenance issue in your home isn't just an inconvenience, it affects your daily life. We take that seriously.

Use the app

Scan the QR code at your property and submit your request.

Online

Submit a request directly through our website any time.

Email

Send us the details and we'll log it in our system immediately.

What happens next

Our system will acknowledge your request and gather the information needed to action it quickly. For after hours emergencies, tenants are referred directly to our on-call trades who will action the issue appropriately.

For non-emergency maintenance, we'll assess your request, contact the owner for approval where required and arrange a qualified tradesperson to carry out the work. You'll receive an update when the work is scheduled and again when it's complete.

We always contact you before arranging access to your property, your home is your space and we respect that completely.

One important note: we ask that maintenance requests are submitted through our official channels rather than by phone where possible. This ensures every request is properly logged, tracked and followed up, protecting you as much as us.

Questions we get asked.

How do I pay my rent?

You can pay your rent by bank transfer or by PayID, straight into our trust account. A scheduled bank transfer is the easiest way to stay up to date: set it up once to match your rent due date, and use your rent reference every time. PayID is the fastest option for a one-off or urgent payment. Your PayID and reference are unique to your tenancy and are in your welcome information, or just ask us.

What happens if I can't pay my rent on time?

If you're experiencing financial difficulty, please discuss it with us, ideally before a payment is missed if you can. We're not here to make a difficult situation worse. Early communication gives us the opportunity to work with you on a solution while keeping the property owner up to date.

How much notice do I need to give if I want to move out?

Notice periods depend on the type of tenancy agreement you have and are governed by Queensland tenancy legislation. Your tenancy agreement will specify your obligations clearly, and we'll explain this to you at induction. If you're unsure, just ask us.

Can I make changes to the property?

Just ask us first. Whether it's a picture hook, a shower grab rail or something bigger, send us your request and we'll take it to the owner. We'll come back to you in writing within 28 days. Please wait for approval before you start any work.

What happens at a routine inspection?

Routine inspections are a general health check of the property, not a white-glove test. We're checking that the property is being cared for, identifying any maintenance issues and making sure everything is in good working order. We'll give you at least the minimum required notice under Queensland legislation, be respectful of your home and let you know if there are any issues.

What do I do in a maintenance emergency after hours?

For genuine emergencies, you may contact our on-call trades directly or contact our after hours number. For non-urgent issues, please submit a request through the app or online and we'll action it next business day.

Ready to find your next home?

See everything we have available in Townsville and on the Sunshine Coast, then book an inspection and apply online straight from the listing.

At Smart Rentals, great tenants are worth looking after. We look forward to looking after you.

Care. Communication. Consistency. Confidence.

Welcome home.

Storm and cyclone season is here. Get your home ready

We’re taking a break… we close at 5pm Wednesday 23 December and we’re back on Monday 4 January.

We’re taking a break… we’re back on Monday 4 January.

Merry Christmas!
We’re taking a break…

The office closed at 5pm on Wednesday 23 December and we’ll be back on Monday 4 January 2027. We won’t be checking emails while we’re away, but here’s how to get help.

Thank you for a wonderful year. Warm wishes from all of us at Smart Rentals, and see you in 2027!

We’re taking a break for Easter… we close at 5pm Thursday 25 March and we’re back on Tuesday 30 March.

We’re taking a break for Easter… we’re back on Tuesday 30 March.

Happy Easter!
We’re taking a break…

The office closed at 5pm on Thursday 25 March and we’ll be back on Tuesday 30 March. We won’t be checking emails over the long weekend, but here’s how to get help.

Have a lovely Easter long weekend. Warm wishes from all of us at Smart Rentals!

Tax time: is your investment property earning what it should? Get a free rental appraisal