Storm and Cyclone Season

For tenants: before a storm

• Tidy the yard. Put away or tie down anything that could blow around: outdoor furniture, bins, pot plants, toys and trampolines.
• Tell us about hazards early. If something could become dangerous in a storm, such as loose roof sheeting or a damaged fence, report it online now rather than after the weather turns.
• Know your plan. Check your evacuation zone and make a household plan with Get Ready Queensland and your council's disaster dashboard (Townsville, Sunshine Coast).
• Check your contents insurance. The owner's insurance covers the building, not your belongings.
• Pack an emergency kit with water, food, a torch, a battery radio, medicines and copies of important documents.

During a storm

• Follow the official warnings from the Bureau of Meteorology and your council.
• In a life-threatening emergency, call Triple Zero (000).
• For help with storm damage, such as a damaged roof or fallen tree, call the SES on 132 500.

After a storm

• Make sure everyone is safe before you look at any damage.
• Take photos of any damage to the property.
• Report the damage to us as soon as it is safe. Storm damage that makes the home unsafe or insecure is an emergency repair.
• The Residential Tenancies Authority has step-by-step guides for tenants and owners after a natural disaster.

For owners

• Check your landlord insurance is current and covers storm and cyclone damage.
• Get ahead of maintenance. Overhanging branches, blocked gutters and loose fittings are cheaper to fix before the season than after a storm. Ask us and we'll arrange a tradesperson.
• If your property is damaged, we'll let you know and help arrange the repairs.