Questions owners ask us.

Leasing time depends on a number of factors including presentation, pricing, market conditions and time of year. We work systematically to minimise every variable within our control, beginning pre-marketing up to 60 days before vacancy, with formal advertising launching 30 days out, attending every inspection personally and structuring lease end dates around peak periods.

Our arrears process begins promptly when a payment is missed, with clear, consistent follow-up at every stage in line with Queensland tenancy legislation. We encourage all tenants to set up scheduled bank transfers to minimise the risk of missed payments. You'll be kept informed throughout.

Absolutely, and it's simpler than most owners expect. You don't need to wait for the current lease to expire and you don't need to speak to your current agent. Simply sign off on our appointment and transfer notice and we handle everything from there.

Contact us for a tailored management fee proposal for your property. We'll also provide a free rental appraisal so you know exactly what your property should be achieving in today's market.

We market across all major rental platforms, actively prospect our existing tenant database and use targeted social media campaigns to reach quality tenants directly. Every property is presented with professional photography, and digital staging where it would make a difference.

Rental funds are disbursed weekly, fortnightly or monthly to your nominated bank account.

Absolutely. As a specialist property management business we do not sell properties, so we have no conflict of interest when advising you on a sale. We can advise on preparing the property for sale and recommend who we think would be the best local agent to market it.

Tenants submit maintenance requests 24/7 through our app or online. You are kept updated at every stage and we always contact you before approving any expenditure. We will make recommendations if we believe your property needs improvements or maintenance, because a well-maintained property attracts the best tenants.

For genuine emergencies after hours, tenants are referred to our on-call trades. As per Queensland legislation, if defined emergency repairs are required, tenants are authorised to contact trade contractors directly.