Leann McDonald

Leann brings boardroom discipline and a senior executive career across financial services, local government and property to the way Smart Rentals is run.

As Chief Operating Officer, Leann runs the engine room of Smart Rentals: operations, governance, systems and the development of our high-performing team. The policies, procedures, training and quality checks that give every owner the same high standard of service, at every property and across both offices, sit under her leadership. It is why the Smart Rentals experience is consistent, whoever you deal with.

Leann brings more than 15 years of executive leadership across financial services, risk, fraud and customer experience. She holds an MBA from James Cook University, is a Graduate of the Australian Institute of Company Directors and is a Certified Chief Risk Officer with the Risk Management Institute of Australasia. As a long-standing Director of the Cowboys Leagues Club and a member of the Cowboys Group Compliance and Risk Committee, she brings the same rigour to Smart Rentals: clear accountability, sound governance and decisions made for the long term.

Leann also leads how Smart Rentals uses technology and AI to make our service faster and more consistent, so our systems amplify our team's care rather than replace it. Off duty, she and Steve are happiest exploring somewhere new with good food and wine, with their adult children keeping them both grounded and entertained.

Leann writes for property owners and investors in Townsville and on the Sunshine Coast: choosing and changing a property manager, Queensland tenancy law, and what good management looks like day to day.

Leann on LinkedIn · Meet the rest of our team